Shipping Policy

We deliver only within the territory of India. We do not ship internationally, and we cannot deliver to addresses outside India, including to freight forwarders acting on behalf of overseas customers.

We deliver to residential and commercial addresses. We are unable to deliver to post office box numbers, and we may be unable to serve certain restricted or non-serviceable PIN codes. Where we discover after payment that we cannot deliver to your address, we will contact you and cancel the order for a full refund.

Orders are processed only after payment has been received and confirmed. We do not offer Cash on Delivery.

Orders are ordinarily dispatched within 1–2 business days of confirmation. Orders placed on a Sunday or a public holiday are processed on the next business day.

During a limited release, dispatch may take longer than usual because of order volume. Where that is the case we will say so on the product page before you order, and we will keep you informed by email.

The timelines below are counted in business days from the date of dispatch, not from the date the order was placed. Add the dispatch window in clause 2 to estimate the total time from order to delivery.

These timelines are estimates given in good faith. They may be exceeded during festival periods, or where delivery is affected by weather, transport disruption, civil disturbance, or any other event outside our reasonable control.

The shipping charge is calculated from the delivery PIN code you enter at checkout, and is shown to you before you authorise payment. You are never charged more than the amount displayed.

Where an order value falls below the free shipping threshold because a promotional code was applied, the applicable shipping charge is added. The total payable is always shown before payment.

The higher charge in clause 4 applies to deliveries to the following regions, identified from the PIN code you enter:

• Himachal Pradesh
• Jammu & Kashmir and Ladakh
• Sikkim
• Andaman & Nicobar Islands
• Assam
• Arunachal Pradesh
• Meghalaya
• Manipur
• Mizoram
• Nagaland
• Tripura
• Lakshadweep

Where a PIN code is not recognised, the standard charge is applied rather than the higher one. You will not be charged the remote rate because of a gap in our records.

Orders are fulfilled and dispatched by us directly. We pack, label and hand over every parcel ourselves rather than passing fulfilment to a third party.

Products are dispatched in tamper-evident packaging. Please check that the packaging is intact before accepting delivery, and see clause 9 if it is not.

You can check the status of your order at any time on our Track Order page, using your order number and the email address on the order. No account is required.

We also email you when your order is confirmed and again when it is dispatched. Where tracking information is available for your consignment, it is included in the dispatch email and shown on the Track Order page.

Please keep your order number safe. It appears on your order confirmation email and on your tax invoice.

Delivery is attempted to the address you provided. Please ensure that somebody is available to receive the parcel, and that the telephone number on the order is reachable.

Where delivery cannot be completed, the following applies:

• Incorrect or incomplete address. We will contact you to confirm the correct address. If the parcel has already been returned to us, we can redespatch it on payment of a further shipping charge, or cancel the order and refund the price of the products. The original shipping charge is not refunded, because the service was performed.
• Nobody available to receive. A reasonable number of further attempts will be made. If delivery still cannot be completed, the parcel is returned to us and the position above applies.
• Delivery refused without cause. The order is treated as cancelled on return, and the price of the products is refunded. Shipping charges are not refunded.

If the packaging is visibly damaged, tampered with or opened when it reaches you, please refuse the delivery where you can, and in any event photograph the parcel before opening it.

Any damage, defect or shortage must be reported to us within 24 hours of delivery, with photographs of the parcel, the packaging and the product. Our Refund & Cancellation Policy sets out what happens next: the item is exchanged at our cost, or refunded in full if a replacement is not available.

Where your order is materially delayed beyond the timelines in clause 3, contact us with your order number and we will trace the consignment. If we are unable to deliver within a reasonable further period, you may cancel the order for a full refund of the amount paid, including the shipping charge.

For any question about delivery, write to support@prvrt.in or call +91 96188 87415 during Monday to Sunday, 10:00 AM – 6:00 PM IST. Please quote your order number so that we can help without delay.